Shipping policy

Shipping Policy

Items purchased via wizardsflame.co.uk are subject to Royal Mail shipping and delivery times.
Your order will be dispatched 2 – 4 days after the order has been placed as often our products are made to order.

Please allow 3 – 7 business days for your delivery to reach you, once your order has been dispatched.

This doesn't apply to orders that are custom (including cauldrons candles and custom trio boxes) as these items as these are made to order. 

In peak there may be delays in processing during bank holidays, Christmas and sales promotions; please contact us if you need more information about the shipping of your order.

Postage

UK & Ireland
We currently use 48hr Tracked Royal Mail to post all of your orders.
Standard - Royal Mail Tracked 48H - £4.50 (Under 2kg)
Standard - Royal Mail Tracked 48H - £7.50 (Over 2kg)

International
All items purchased are aimed to be dispatched via Royal Mail International Tracked within 2-4 days of purchase. (Unless custom) This service aims to deliver the item within 6-7 business days, however this may be subject to service delays. Items are dispatched Monday to Saturday of each week. 

Custom Orders

Custom orders can be placed through Email requesting products that either aren't available to purchase via the website or you have an idea for a gift. Once these are placed, funds must be sent over before the custom orders are made. 

Once custom orders are made and confirmed they cannot be cancelled and must be paid for. 

 

Returns
We truly hope that you love your Wizard's Flame Product, however in the event you are unhappy we will offer a refund or exchange provided that the products are returned within 14 days. We will only refund or exchange with proof of purchase and the item should be unused and returned in any original packaging. Please note we only replace items that are defective or damaged.

To start a return, you can contact us at WizardsFlames@gmail.com.