Delivery and Returns

We truly hope that you love your Wizard's Flame Product, however in the event you are unhappy we will offer a refund or exchange provided that the products are returned within 14 days. We will only refund or exchange with proof of purchase and the item should be unused and returned in any original packaging. Please note we only replace items that are defective or damaged.

To start a return, you can contact us at WizardsFlames@gmail.com. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at WizardsFlames@gmail.com.

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